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Frequently Asked Questions (FAQs)
You got a question? We have summarised and answered the most frequently asked questions on the following page. Maybe your question is already included here. If you still have questions, you can reach us at any time via our contact form here
What is the brandshop and who runs it?
The Brandshop is a collection of useful and fun things to make the workday more enjoyable for friends and partners of dc. It is operated by the trainees in the first year of their apprenticeship at dc. You can find more details here.
How can I register at the Brandshop?
We are pleased that you would like to register with brandshop.dc.ag. Let us inspire you with our personal service and individual products. The registration takes place during the order process. Just add the items you want to your shopping basket and create your user account during the ordering process.
How can I log in to my account?
If you already have a user account, you have two options to successfully log in to brandshop.dc.ag
1. over the page.
You can access from the main page of brandshop.dc.ag by clicking on "Login" in the top right corner.
2. during your purchase.
In the first step of the ordering process you can log in under "Order with customer access" and complete the order under your customer account.
1. over the page.
You can access from the main page of brandshop.dc.ag by clicking on "Login" in the top right corner.
2. during your purchase.
In the first step of the ordering process you can log in under "Order with customer access" and complete the order under your customer account.
How can I change my personal data?
All the information you enter will be stored in your customer account, so that you can easily log in for future orders and start ordering directly. If you want to change your personal data, please log in to your customer account. There you will find all the information. Here you can log in to your customer account.
What happens if I forget my password?
You can easily generate a new password for our shop. To do so, click on the button "Log in" in the header of the page, then on the link "Forgot your password" and then proceed as follows:
1. Enter your e-mail address with which you have created a customer account in our online shop and then click on "Send".
2. If a customer account exists with the e-mail address you provided, you will immediately receive an e-mail containing a link.
3. After you have clicked on this link, you will be redirected to our shop where you can enter a new password.
4. Please confirm your new password and then click on "reset password".
5. You will be redirected to the customer login and can now register with your e-mail address and your new password.
1. Enter your e-mail address with which you have created a customer account in our online shop and then click on "Send".
2. If a customer account exists with the e-mail address you provided, you will immediately receive an e-mail containing a link.
3. After you have clicked on this link, you will be redirected to our shop where you can enter a new password.
4. Please confirm your new password and then click on "reset password".
5. You will be redirected to the customer login and can now register with your e-mail address and your new password.
How can I order at the Brandshop?
Ordering at brandshop.dc.ag is very easy:
1. Fill shopping bag
First you choose your desired articles from our shop and put them into the shopping bag, without obligation. If you move the mouse over the shopping bag symbol on the upper right-hand side of the screen, you will always get an overview of the items in the shopping cart. By clicking on the shopping bag symbol, you will be taken to the shopping bag.
2. Go to checkout
You do not want to add any more items to your shopping cart? Then proceed to checkout! Just click on the "check-out" symbol.
3. Register / log in
Now you will be asked (if not already done) to log in or register.
If you are already a customer, please enter your e-mail address and your personal password here. If you have forgotten your password, you now have the possibility to request a new one. If you are new to our online shop, please register with your e-mail address and your personal password and fill out the corresponding fields in the registration form.
4. Payment options
Then select your preferred method of payment. We offer you four different ways to pay for your order: Credit card, PayPal, invoice and wire transfer.
5. Check
The order overview offers you the possibility to check your entries once again. In order to make the next order as easy as possible for customers who have already ordered in the dc advertising materials shop, the settings you have made will be saved in your profile and displayed as default settings for the next purchase. Of course, you have the possibility to view, change or delete your data at any time.
6. Send order
By clicking the button "Buy" we accept your order. You will then receive an e-mail confirming your order.
1. Fill shopping bag
First you choose your desired articles from our shop and put them into the shopping bag, without obligation. If you move the mouse over the shopping bag symbol on the upper right-hand side of the screen, you will always get an overview of the items in the shopping cart. By clicking on the shopping bag symbol, you will be taken to the shopping bag.
2. Go to checkout
You do not want to add any more items to your shopping cart? Then proceed to checkout! Just click on the "check-out" symbol.
3. Register / log in
Now you will be asked (if not already done) to log in or register.
If you are already a customer, please enter your e-mail address and your personal password here. If you have forgotten your password, you now have the possibility to request a new one. If you are new to our online shop, please register with your e-mail address and your personal password and fill out the corresponding fields in the registration form.
4. Payment options
Then select your preferred method of payment. We offer you four different ways to pay for your order: Credit card, PayPal, invoice and wire transfer.
5. Check
The order overview offers you the possibility to check your entries once again. In order to make the next order as easy as possible for customers who have already ordered in the dc advertising materials shop, the settings you have made will be saved in your profile and displayed as default settings for the next purchase. Of course, you have the possibility to view, change or delete your data at any time.
6. Send order
By clicking the button "Buy" we accept your order. You will then receive an e-mail confirming your order.
How much do shipping and packaging cost?
All prices listed on brandshop.dc.ag include value added tax, packaging and shipping costs.
Shipping within the European Union is free of charge.
For small orders we do not charge a minimum quantity surcharge.
Shipping within the European Union is free of charge.
For small orders we do not charge a minimum quantity surcharge.
Is there a minimum quantity surcharge?
Even for small orders we do not charge a minimum quantity surcharge from you.
Is there an express delivery service?
Our products are shipped to you in about 1-2 days after receiving your order. Therefore we do not offer separate express shipping.
Is it possible to pick up the goods personally?
brandshop.dc.ag is an online shop and would like to make your shopping experience as pleasant as possible. Therefore we are oriented to deliver the goods quickly and conveniently to your desired address. Since the goods are shipped to the customers immediately after the order arrives in our warehouse, a personal pickup is unfortunately not possible.
Is it possible to order by telephone?
To order by telephone is unfortunately not possible.
How can I track the status of my order?
All packages are sent with our service provider DHL GoGreen. The average delivery time is about 2-3 days after receipt of order. We will keep you informed about the status of your order. For example, you will receive an e-mail when we have received your order. In addition, we will send you a shipping confirmation when your ordered items have left the warehouse. Information about your DHL shipment can also be found in the DHL shipment tracking system at www.dhl.de with your shipment number (we will inform you about your shipment number in the shipment confirmation e-mail).
How can I pay for my order?
We offer you different ways to safely pay for your order:
- Credit card
- PayPal
- Invoice
- Instant bank transfer
How do I return my order?
It doesn't fit or like it? Even though we are constantly improving our item descriptions, pictures and size advice, sometimes it happens that a pencil doesn't write, or the t-shirt doesn't fit.
We say: No problem, send it back to us!
You can take 30 days to inspect the goods thoroughly. Within these 30 days you can return items without any problems. After successfully contacting us for information about your return, which you have provided online or in a personal conversation, you will receive an e-mail with a pre-franked parcel stamp for return to the dc team.
You can easily print out the postage stamp yourself. Don't you have a printer or are there problems printing the stamp? Just let us know - we will be happy to send you a printed stamp in a letter. After your return has been processed, the purchase amount will be refunded to you in the same way as you paid.
We say: No problem, send it back to us!
You can take 30 days to inspect the goods thoroughly. Within these 30 days you can return items without any problems. After successfully contacting us for information about your return, which you have provided online or in a personal conversation, you will receive an e-mail with a pre-franked parcel stamp for return to the dc team.
You can easily print out the postage stamp yourself. Don't you have a printer or are there problems printing the stamp? Just let us know - we will be happy to send you a printed stamp in a letter. After your return has been processed, the purchase amount will be refunded to you in the same way as you paid.
What is the best way to contact you?
If you have any questions, please contact us by phone or via our contact form. We always try to provide you with the right contact person for every requirement - you will always receive the best possible service from us. Please understand that we can only answer your message during our business hours (Monday to Friday from 09.00 to 12.00 and Monday to Thursday from 13.00 to 17.00 and Friday from 13.00 to 15.00).
For inquiries it helps us to know your order number, if you have it at hand. So we can answer your questions even faster.
- E-mail: brandshop@dc.ag
- Phone: +49 9221 9652-110
For inquiries it helps us to know your order number, if you have it at hand. So we can answer your questions even faster.
I haven't received an invoice. What now?
You may receive your invoice by e-mail (please also check your SPAM folder). If you did not receive an invoice, we will be happy to send it to you again. Please let us know your order number. After your feedback, we will arrange for a new shipment. If you have any further questions, please contact our customer service via email to brandshop@dc.ag or contact us via our contact form.
Who do I turn to for praise, criticism or feedback?
We all need positive feedback. Negative feedback motivates us to constantly improve our service standards in order to offer you an even better quality of service in the future. Of course we are happy to hear from our customers personally and to find out if they have been treated correctly, if they still have wishes or suggestions for improvement or if there is anything else we can do to make them completely happy. Praise, feedback and any kind of comments you can send us via the contact form.